CX Strategy Associate

Responsibilities

• Drive weekly (WBR) and quarterly (QBR) business reviews, delivering data-backed recommendations to senior leadership
• Identify operational bottlenecks and optimize resource allocation to improve efficiency
• Lead AI adoption initiatives across the CX organization to modernize workflows
• Partner with Directors, Finance, and People Ops to synchronize strategic initiatives and OKRs
• Transform raw data into actionable insights to maximize customer retention, expansion, and satisfaction (CSAT & NPS)

Requirements

• 3+ years of experience in strategic consulting, business operations, or supporting leadership teams
• Strong knowledge of SaaS business metrics and the tech scale-up ecosystem
• High data literacy with the ability to translate complex data into business strategies
• Excellent executive presentation skills and ability to build data-rich slide decks
• Advanced proficiency in G-Suite and modern AI tools such as Claude and Gemini
• Full proficiency in English

Preferred Qualifications

• Professional proficiency in Spanish
• Demonstrable SQL capabilities

Benefits

• High growth, multicultural, and friendly work environment
• Private health insurance via Alan
• Wellhub membership for gyms, pools, and outdoor classes
• Cobee for expense management
• Language classes and office breakfast with organic fruit
• Pet-friendly office environment

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.