CX Account Manager Spanish Market

Responsibilities

• Manage a portfolio of B2B clients in the Spanish market and act as their main point of contact
• Build strong client relationships through regular video calls, product updates, and ongoing support
• Drive retention by identifying churn risks and proactively resolving customer issues
• Spot upsell and cross-sell opportunities to increase client value and satisfaction
• Analyze portfolio performance, define action plans, and track progress against KPIs
• Collaborate with Sales, CX, Product, Engineering, and Finance to improve the customer journey

Requirements

• 1+ year of experience managing B2B customer portfolios
• Experience handling churn, retention, upselling, and cross-selling
• KPI-driven mindset with strong analytical and problem-solving skills
• Proactive, organized, and able to multitask in a fast-paced environment
• Proficient Spanish and professional English

Preferred Qualifications

• Experience in HR, software, or payroll environments
• Previous full-cycle B2B sales experience
• Strong team collaboration and communication skills

About the Company

Factorial builds business management software that helps companies streamline HR, finance, and operations. Based in Barcelona, the company serves hundreds of thousands of users across multiple markets and is growing rapidly with a strong focus on ownership, learning, and inclusion.