CX Account Manager Small Accounts Italian Market

Responsibilities

• Manage and grow a portfolio of Small Accounts within the Italian market.
• Build strong relationships with customers through regular calls, video meetings, and proactive outreach.
• Identify cross-selling and up-selling opportunities to drive revenue growth and maximize account value.
• Develop tailored account strategies to improve customer retention and reduce churn.
• Guide customers on new products, features, and best practices to help them achieve their goals.
• Act as the main point of contact for customers, ensuring a seamless and positive experience.
• Collaborate with internal teams to share customer feedback and contribute to product and process improvements.

Requirements

• Native-level Italian and a good level of English.
• Previous sales experience; customer support or customer success experience is highly valued.
• Strong relationship-building and stakeholder management skills.
• Ability to communicate confidently through phone calls, video meetings, and written interactions.
• Proficiency in using CRM tools to track activities and customer interactions.
• A proactive, ambitious, and customer-oriented mindset.
• Ability to thrive in a fast-paced, dynamic startup environment.

Benefits

• Private health insurance via Alan.
• Access to Wellhub (Gyms, pools, and outdoor classes).
• Language classes and food discounts with Nora.
• Breakfast in the office and organic fruit.
• Savings with Cobee and a multicultural, friendly work environment.
• Pet-friendly office culture.

About the Company

Factorial is building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona.