Customer Welcome Center Demo & Tech Lead

Responsibilities

• Set up AV systems including Teams, Zoom, microphones, and slide connections for briefings
• Perform slide checks and ensure full AV readiness for all executive briefings
• Create and personalize welcome templates in alignment with Customer Experience guidance
• Troubleshoot technical issues and escalate to IT via defined paths
• Maintain documentation for troubleshooting, accounts, and processes
• Manage digital touchpoints by uploading new content and keeping showcases up to date
• Manage inventory by adding new products to the showcase and removing end-of-life products
• Support the Customer Experience Lead team with event tours and general support

Requirements

• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or a related field
• 4-7 years of work experience, preferably in a technical, project management, or briefing program role
• Proficiency in AV setup, troubleshooting, and IT escalation
• Strong organizational and project management skills
• Deep knowledge of technology solutions portfolios and integration capabilities

Preferred Qualifications

• Experience with content management and updating digital showcase content
• Proven ability to handle product installations and inventory management
• Ability to manage multiple tasks effectively in a fast-paced, customer-facing environment
• Strong collaborative skills to work alongside Experience and Solutions Leads

Benefits

• Health, dental, and vision insurance
• Long term and short term disability insurance
• Life insurance and employee assistance programs
• Flexible spending accounts
• Generous time off, including 11 paid holidays and flexible vacation/sick leave
• 4-12 weeks of fully paid parental leave based on tenure

About the Company

HP is a global leader in technology, dedicated to creating products that reshape the way the world works. We foster an inclusive environment where employees are empowered to contribute to our collective success and the future of work.