Customer Value Partner, Mid-Market

Responsibilities

• Lead the end-to-end customer journey for a portfolio of Enterprise accounts, from sales handover through to renewal.
• Build and maintain multi-threaded relationships with HR leaders, executive sponsors, and business stakeholders.
• Establish 12-month Mutual Action Plans and oversee flawless program launches during the critical first 90 days.
• Conduct structured Executive Business Reviews (EBRs) to synthesize delivery outcomes and learner data into compelling ROI stories.
• Identify expansion and upsell opportunities by building commercial cases backed by value proof.
• Collaborate with Delivery, Product, and Support teams to remove barriers and enhance the customer experience.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Consulting.
• Proven track record of managing and growing high-stakes B2B Enterprise relationships.
• Strong data fluency with the ability to correlate delivery data with client KPIs to build technical ROI cases.
• Experience navigating complex stakeholder environments and influencing senior leadership.
• Proficiency with Salesforce and a commitment to high standards of data hygiene.
• Understanding of Net Revenue Retention (NRR) and growth mechanics.

Benefits

• 27 days holiday plus 5 additional days (life event, volunteer, and wellbeing days).
• Private medical insurance with Bupa, life insurance, and gym membership via Wellhub.
• Hybrid work model with three days per week in the office.
• Work-from-anywhere scheme allowing up to 10 days per year.
• Mental health support through Spill and various wellness resources.

About the Company

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with over 1,500 companies to deliver transformative learning through apprenticeships designed to build critical digital skills. As Europe’s first EdTech double unicorn, we are on a mission to equip the global workforce to win in the AI era.