Customer Value Partner

Responsibilities

• Manage the end-to-end customer relationship from the final demo phase through the full investment lifecycle.
• Establish and maintain Value Realization Frameworks (VRF) to track ROI commitments, KPIs, and measurable business outcomes.
• Lead executive touchpoints and Quarterly Business Reviews (QBRs) using plan-vs-actual data.
• Partner with sales teams during pre-sale phases to ensure continuity between promised value and delivered outcomes.
• Drive user deployment and adoption in collaboration with Lean Architects and Expert Services teams.
• Monitor account health and proactively identify renewal risks or expansion opportunities.
• Participate in billable advisory engagements including roadmap facilitation and transformation planning.

Requirements

• 5+ years of experience in enterprise software customer success, consulting, or professional services.
• Deep domain expertise in Aerospace & Defense (A&D) or advanced manufacturing.
• Technical familiarity with MES, ERP (such as SAP S4/HANA), or MRO systems.
• Proven ability to manage high-level executive relationships (VP/Director level).
• Experience building and managing Value Realization Frameworks or deployment roadmaps.
• Bachelor's degree is required.
• Ability and willingness to travel 25–35% for customer site visits and workshops.

Preferred Qualifications

• Relevant industry certifications such as APICS or AS9100.
• Experience in a billable advisory or business architecture model.

About the Company

iBase-t provides industry-leading digital transformation solutions for the aerospace and defense sectors, helping organizations achieve measurable value through advanced software and strategic advisory.