Customer Value Lead

About the Company

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.

Responsibilities

• Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
• Build and manage customer decarbonization portfolios, owning procurement and fulfillment directly.
• Coordinate internal advisory experts to structure the right solutions for each customer.
• Build frameworks to help customers understand and quantify the value delivered.
• Translate field insights into actionable product feedback.
• Build and scale the operations function, managing and developing a small ops team.

Requirements

• Experience building repeatable delivery systems in complex B2B or client-facing environments (post-sale, account management, customer success, or consulting).
• Ability to help customers quantify value and translate complex work into outcomes for executive scrutiny.
• Experience holding commercial outcomes such as retention and forecasting.
• Ability to operate credibly with senior customer stakeholders.
• Comfort working in a zero-to-one environment.

Preferred Qualifications

• Familiarity with energy, renewables, or carbon markets.
• Experience managing a small team.
• Proficiency using AI and automation tools.