Customer Trust Specialist

Responsibilities

• Own customer trust requests end-to-end, including security questionnaires (SIG, CAIQ), DDQs, and RFPs.
• Answer complex AI-trust questions regarding training-data handling, data residency, and AI governance frameworks.
• Maintain the trust portal, evidence repository, and compliance documentation such as SOC 2 and ISO reports.
• Partner with Legal and Information Security to review security addenda and contractual terms.
• Build and automate response libraries to improve turnaround times and quality.

Requirements

• 3–5 years in customer trust, security GRC, security assurance, or third-party risk.
• Experience managing high-stakes B2B relationships with security, procurement, and legal stakeholders.
• Ability to translate technical security and AI-governance controls into clear, customer-ready answers.
• Must be able to work in the office 5 days a week in London.

Preferred Qualifications

• Familiarity with SOC 2, ISO 27001, GDPR, and NIST frameworks.
• Exposure to AI governance (EU AI Act, ISO/IEC 42001, NIST AI RMF).
• Certifications such as CISA, CISM, or CISSP.
• Experience with GRC tooling like Vanta, Drata, or SafeBase.

About the Company

Legora is an AI-native workspace designed for legal professionals, helping them analyze documents and manage workflows with precision. Serving over 1,000 customers globally, Legora is redefining legal productivity through high-performance AI technology.