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Posted 7 hours ago

Customer Trust Specialist

LegoraCustomer Trust Specialist
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Perks & benefits

Medical InsuranceFamily Medical InsuranceHealth Insurance

Requirements

3-5 years in customer trust or security GRC, Experience with B2B security stakeholders, Ability to translate technical controls to customers, Must work onsite 5 days a week

Skills

ComplianceSecurity+risk management

About the role

About the Company

Legora is redefining how legal work gets done. We provide an AI-native workspace that allows legal professionals to analyze thousands of documents in minutes, focusing on judgment, strategy, and outcomes. With over 1,000 customers across 50+ countries, we are scaling rapidly in the legal tech space.

Responsibilities

  • Own customer trust requests end-to-end, including security questionnaires (SIG, CAIQ), DDQs, and RFPs.
  • Answer complex AI-trust questions regarding training-data handling, data residency, and AI governance frameworks.
  • Communicate security and privacy posture to customer CISOs, GCs, and procurement teams.
  • Maintain the trust portal, SOC 2/ISO reports, and AI-governance documentation.
  • Review security and contractual terms, such as DPAs and security addenda, in partnership with Legal.
  • Build and automate the response library to increase efficiency and quality.
  • Support customer audits and coordinate security reviews.

Requirements

  • 3–5 years in customer trust, security GRC, security assurance, or third-party risk.
  • Experience managing high-stakes B2B relationships with security and legal stakeholders.
  • Ability to translate technical security and AI-governance controls into customer-ready answers.
  • Strong organizational skills and ability to work under deadline pressure.
  • Technical curiosity regarding security concepts and AI compliance frameworks.
  • Ability to work in the office 5 days a week in New York City.

Preferred Qualifications

  • Familiarity with SOC 2, ISO 27001, GDPR, and NIST.
  • Exposure to AI governance (EU AI Act, ISO/IEC 42001, NIST AI RMF).
  • Certifications such as CISA, CISM, CISSP, or ISO 27001 Lead Auditor.
  • Experience with GRC tooling like Vanta, Drata, SafeBase, or OneTrust.
  • Background in SaaS, AI, or legal tech environments.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Generous parental leave and family support.
  • 401(K) with generous company match.
  • Unlimited PTO.
  • Daily company-provided lunch at the Union Square office.
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Customer Trust Specialist

Legora · New York City

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