Customer Transformation & Enablement Lead

Responsibilities

• Partner with account teams to draft transformation roadmaps and conduct stakeholder mapping and change impact assessments.
• Develop detailed integrated change and enablement plans, including business objectives, timelines, and success metrics.
• Design targeted learning strategies and customer-centric learning experiences to bridge capability gaps.
• Build and maintain stakeholder engagement plans, including sponsor briefings and champion network meetings.
• Facilitate live and virtual training sessions for various user groups to drive competency development.
• Monitor adoption rates and deploy targeted interventions such as re-training or 1:1 coaching to ensure continuous usage.
• Track program KPIs, including usage rates and stakeholder satisfaction, and conduct formal post-program retrospectives.

Requirements

• 3-5+ years of experience leading end-to-end change management or customer enablement programs in a B2B SaaS or consulting environment.
• Proven track record of designing and executing learning and change strategies that achieve measurable adoption outcomes.
• Working knowledge of instructional design (ADDIE) and change-management frameworks (e.g., ADKAR or Prosci).
• Advanced or fluent English proficiency (written and spoken).
• Strong ability to translate complex technical product features into clear, engaging learning content for non-technical users.
• Excellent facilitation skills with the ability to communicate effectively with both C-suite sponsors and frontline end-users.

Preferred Qualifications

• Experience within the pharma or life sciences industry.
• Knowledge of SaaS customer onboarding or omnichannel strategy execution.
• Comfort enabling customers on AI-driven or agentic tools.

Benefits

• Competitive compensation with regular performance-based reviews.
• Opportunities for professional development and career advancement.
• Comprehensive medical insurance.
• Paid time off and sick leave.
• English language courses and participation in industry forums/conferences.
• Flexible work environment with remote work possibilities.

About the Company

Viseven Group is a leading global B2B MarTech service provider empowering Pharma and LifeScience companies since 2009. We drive digital transformation through comprehensive end-to-end software and digital marketing services, serving the top 100 companies in the industry.