Customer Training Specialist

Responsibilities

• Conduct thorough onboarding sessions with new and existing customers to ensure product understanding
• Develop and deliver engaging training sessions both in-person and remotely
• Proactively seek and implement customer feedback to improve onboarding strategies
• Act as a liaison between customers and internal teams to advocate for client needs
• Stay informed about industry trends and best practices in customer training

Requirements

• 4+ years of experience in a customer-facing role (customer success, training, or teaching)
• Willingness to travel for in-person client training sessions
• Strong communication and presentation skills
• Technical proficiency and ability to learn products quickly
• Highly organized and detail-oriented with ability to manage multiple priorities
• Ability to work in person with the team 4-5 days per week

Preferred Qualifications

• Experience creating educational content such as videos, tutorials, and documentation
• Proven ability to build rapport and establish trusted advisor relationships

Benefits

• Equity in the company
• 100% covered medical, dental, and vision premiums
• Fully paid parental leave
• Commuter benefits and 401k
• Fitness and home services stipend
• Unlimited vacation and paid holidays
• Relocation packages available
• Fully stocked kitchen and all meals covered in the office

About the Company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows to increase efficiency and reduce costs.