Customer Technical Service Engineer

Responsibilities

• Provide technical engineering support for Hot Section engine hardware, including Combustor, Diffuser, High Pressure Turbine, and Turbine Intermediate Case.
• Interface with commercial airline operators, MRO shops, and airframe companies to resolve technical issues.
• Develop technical data such as Engineering Authorizations (EAs), Special Instructions, and Service Bulletins.
• Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, and Clean, Inspect & Repair (CIR) manuals.
• Respond to customer technical questions to maintain fleet safety and MRO shop throughput.
• Participate in customer meetings, conferences, and council calls to present relevant engineering material.
• Collaborate with Program Offices, Field Service Representatives, and regulatory authorities to implement fleet management solutions.
• Drive continuous improvement to meet on-time delivery metrics for technical case responses.

Requirements

• Bachelor’s Degree in a STEM field (Science, Technology, Engineering, or Mathematics).
• Minimum of 2 years of engineering experience, or an advanced degree with no experience.
• U.S. citizenship is required for access to specific program information.
• Willingness to travel 10-20% to domestic and international airline customers, partners, and MRO organizations.

Preferred Qualifications

• Direct experience working with commercial airline customers and MROs.
• Working knowledge of PW1500G / PW1900G hot section hardware.
• Strong communication, interpersonal, and organizational skills with the ability to present in high-pressure situations.
• Demonstrated technical leadership in engineering continuous improvement.
• Excellent professional maturity and the ability to build positive relationships.

About the Company

Pratt & Whitney is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power systems. As part of RTX, a global leader in aerospace and defense, we are dedicated to revolutionizing modern flight and solving the world's most complex aerospace challenges.