Customer Technical Account Manager

About the Company

Launched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. We've partnered with enterprise brands like REVOLVE, Alexander Wang, and Steve Madden, delivering up to 50% conversion lifts and 2x ROAS improvements.

Responsibilities

• Develop mastery of e-commerce KPIs including CVR, ROAS, AOV, CAC, and CLV
• Translate A/B testing results and statistical analyses into business recommendations
• Own end-to-end client reporting, including performance dashboards and Executive Business Reviews
• Work consultatively with merchants to identify opportunities for conversion funnel optimization
• Educate clients on multi-touch attribution models and incrementality testing
• Serve as the voice of the customer to Product, Engineering, and Data Science teams

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, or Performance Marketing
• Direct experience in e-commerce, digital marketing technology, or SaaS for retail
• Deep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate)
• Hands-on experience with analytics platforms like Google Analytics (GA4), Shopify Analytics, or Mixpanel
• Experience with e-commerce platforms such as Shopify, SFCC, Magento, or WooCommerce
• Ability to explain complex technical and statistical concepts to non-technical executives

Benefits

• Competitive salary with uncapped commission and equity
• Health, dental, and vision insurance
• 401(k)
• Unlimited PTO