Customer Support/Ops Coordinator I

Responsibilities

• Process new orders for vital record requests and payment services
• Navigate internal tools and references including VPS, VitalChek Intranet, and VitalChek Website
• Provide accurate information to customers and aim for first-contact resolution
• Ensure high quality on all calls according to Call Centre monitoring definitions
• Accurately input required information into the VPS system
• Meet or exceed all required Service Level Agreements (SLAs)
• Report technical difficulties, discrepancies, or updates to supervisors in a timely manner

Requirements

• Bachelor's degree in any field or at least 2 years of completed college education
• Minimum of 1 year of BPO experience in a voice account
• Proficiency in Microsoft Office applications
• Ability to work shifting schedules, including Philippine holidays and overtime
• Ability to quickly learn and apply enterprise AI tools and technologies

Preferred Qualifications

• Experience providing customer support via chat and email
• Strong communication skills (above average to excellent)

About the Company

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results, and be more productive.