Posted 10 hours ago
Customer Support/Helpdesk Analyst
Saira JobsCustomer Support/Helpdesk Analyst
Requirements
Minimum 2 years customer support experience, Strong communication skills, Troubleshooting ability, MS Office knowledge, CRM tools knowledge
Skills
Customer SupportTroubleshootingCRM
About the role
Responsibilities
- Handle customer queries and complaints through calls, emails, or chat in a professional manner
- Perform ticket creation and troubleshoot product or service issues
- Coordinate with internal teams to resolve escalations
- Maintain accurate records of customer interactions and feedback
- Contribute to team coordination and support colleagues
- Identify areas for process improvement
Requirements
- Minimum 2 years of experience in customer support or related role
- Strong communication and interpersonal skills
- Ability to troubleshoot and resolve issues effectively
- Good team coordination and collaboration skills
- Problem-solving mindset and customer-first approach
- Basic computer knowledge including MS Office and CRM tools
About the Company
Saira Jobs is recruiting on behalf of their partner to find qualified candidates for specialized support roles.
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Saira Jobs · Chennai
