Customer Support (Working Student)

About the Company

voize builds AI companions that seamlessly take over digital workflows for frontline workers. Backed by a $50M Series A, our mission is to amplify the impact of healthcare professionals by reducing busywork and giving them more time to care.

Responsibilities

• Manage inbound support across voice, chat, and email channels
• Own cases end-to-end, including triage, prioritization, and follow-ups
• Partner with Technical Support to resolve complex issues
• Handle escalations calmly and effectively during evening and weekend shifts
• Create and improve documentation such as FAQs and internal playbooks
• Identify patterns in inbound volume to suggest process improvements

Requirements

• Currently enrolled in a Bachelor's or Master's degree program
• Previous customer-facing experience (hospitality, retail, internships, etc.)
• Excellent, empathetic communication skills
• Structured problem-solving abilities
• High-level comfort with technical topics (apps, devices, logins)
• Reliable availability for rotating evening and weekend shifts
• Fluent German (C2) and solid English

Preferred Qualifications

• Experience with support tools like Intercom, Zendesk, Salesforce, or HubSpot
• Experience in healthcare or regulated environments

Benefits

• Flexible working hours
• Reimbursement of the "Deutschlandticket"
• 25 days of vacation plus your birthday off