8
Posted 9 hours ago
Customer Support Working Student
8returnsWerkstudent Customer Support (m/w/d)
Requirements
Enrolled in Bachelor or Master degree, Fluent in German, Fluent in English, Customer-oriented mindset
Skills
customer serviceSaaSE-commerce
About the role
About the Company
8returns is a young SaaS company rethinking returns in e-commerce. We help online retailers make return processes simpler, more sustainable, and more customer-friendly.
Responsibilities
- Support customer onboarding and ongoing account management
- Act as the first point of contact for questions regarding platform usage
- Assist in monitoring customer satisfaction and success metrics
- Help identify upselling and cross-selling potential
- Participate in feedback loops and maintain close communication with the product team
Requirements
- Currently enrolled in a Bachelor's or Master's degree (e.g., Business Administration, Business Informatics, Communication, or Media Studies)
- Passion for supporting customers and taking on responsibility
- Confident communication skills in German and English
Preferred Qualifications
- Initial practical experience in startups, product management, customer success, or business development
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8returns · Berlin