Customer Support Technician

Responsibilities

• Provide Tier 1 omni-channel support via chat, email, phone, and remote sessions
• Act as a product specialist for dental offices using Flex software
• Collaborate internally with support, training, and billing departments
• Coordinate with clients' IT services and third-party providers
• Engage with clients to resolve questions, troubleshooting issues, and software updates
• Work closely with Tier 2 and escalation support representatives to resolve complex issues

Requirements

• Strong ability to multi-task and provide multi-channel support simultaneously
• Excellent critical thinking and troubleshooting skills
• Proven ability to self-manage workload, prioritize tasks, and manage time effectively
• Ability to work collaboratively in a fast-paced environment
• Knowledge of Windows Operating Systems

Preferred Qualifications

• 2+ years of experience in technical customer support
• Previous experience working in a high-paced work environment
• Experience managing multi-channel support workflows

About the Company

Flex Dental is an innovative and quickly growing software company focused on providing exceptional products and service to dental companies located across the United States.