Customer Support Technical Specialist

Responsibilities

• Troubleshoot and resolve critical technical support problems for enterprise customers
• Fix customer issues using remote desktop software and provide support via phone and email
• Perform root cause analysis and recreate software bugs in-house
• Work independently and collaboratively to identify solutions and escalate issues to the development team
• Build labs and simulators to test scenarios and contribute to online technical forums

Requirements

• Bachelor's Degree or equivalent professional experience
• MCP, MCSA, or MCSE Microsoft certification
• 5+ years of technical or customer support experience
• Detailed knowledge of Microsoft Windows Server administration and troubleshooting (event logs, crash dumps, network packets, VSS)
• Strong understanding of networking, connectivity, name resolution, and performance-based issues
• Foundational knowledge of backup theory, data management, and recovery

Preferred Qualifications

• Experience with Microsoft SQL, clustering technologies, or SAN
• Knowledge of Active Directory and Microsoft operating system recovery
• Previous experience with Commvault technologies or other backup software (Veritas, Symantec, Veeam, NetBackup, etc.)
• Experience troubleshooting complex enterprise environments

Benefits

• Continuous professional development and product training
• Annual health check-ups and car lease program
• Tuition reimbursement
• Personal accident and term life insurance cover

About the Company

Commvault is a worldwide leader in cyber resilience, providing the gold standard in data protection, security, and recovery. For over 25 years, more than 100,000 organizations have relied on Commvault's AI-powered platform to keep their data safe and their businesses resilient across any workload or cloud.