Posted 14 hours ago
Customer Support Team Leader
Nasoft.egCustomer Support Team Leader
Perks & benefits
Mobile AllowanceMedical InsuranceCommissionPaid LeaveRelocation AllowanceHealth Insurance
Requirements
Bachelor's degree, 4+ years call center experience, 2+ years team lead experience, CRM proficiency, Leadership skills
Skills
CRMLeadership
About the role
Responsibilities
- Supervise call center agents and provide support to ensure high performance
- Conduct performance reviews and provide constructive feedback
- Handle escalated customer issues and complaints effectively
- Monitor calls to ensure quality and compliance with standards
- Develop and implement processes to improve efficiency
- Prepare and deliver regular performance reports
- Foster a positive and collaborative work environment
Requirements
- Bachelor’s degree in any related field
- Minimum of 4 years of experience in a call center environment
- At least 2 years of experience in a Team Lead role
- Strong leadership, communication, and interpersonal skills
- Proficiency in call center software and CRM systems
- Positive mindset, adaptability, and a results-oriented approach
Benefits
- Competitive base salary plus attractive commission structure
- Professional development and career advancement opportunities
- Supportive, energetic, and multicultural team environment
- Social and medical insurance coverage
- Learning & Development programs (L&D)
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Nasoft.eg · Sheikh Zayed City
