Customer Support Team Lead

Responsibilities

• Act as a Player-Coach by directly supporting customers and ensuring the team has necessary resources
• Guide and support a team of customer support representatives to foster a collaborative environment
• Monitor key metrics and provide regular feedback and coaching to team members
• Enhance efficiency through documentation, quality reviews, and training
• Partner with Customer Success and Product teams to improve the customer experience

Requirements

• 3+ years of Technical Customer Support experience
• SaaS experience is a plus
• Experience coaching and developing remote teams
• Strong problem-solving skills for complex and escalated issues
• Proficiency with CRMs, help desk platforms, and analytics dashboards
• Excellent written and verbal communication skills

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are growing rapidly and looking for team members who can solve new challenges and own their careers.