Customer Support

Responsibilities

• Respond to customer inquiries via email, phone, chat, and social media
• Resolve travel-related issues including booking modifications, cancellations, and refunds
• Utilize travel booking systems, GDS, and CRM software
• Provide information regarding travel packages, destinations, and visa requirements
• Collaborate with internal teams to expedite issue resolution
• Document all customer interactions and maintain organized records
• Identify recurring issues to provide feedback for process improvement
• Handle multiple customer requests simultaneously
• Escalate complex or sensitive issues to supervisors

Requirements

• High school diploma or equivalent
• 1-3 years of customer support experience, preferably in travel or hospitality
• Proficiency in CRM software and travel booking systems
• Excellent written and verbal communication skills in English
• Strong problem-solving and analytical abilities
• Ability to multitask in a fast-paced environment
• Strong organizational and time management skills

Preferred Qualifications

• Experience with Global Distribution Systems (GDS)
• Multilingual proficiency
• Customer service certification
• Experience with social media support and community management
• Knowledge of travel industry terminology and regulations
• Experience with ticketing systems or travel management software