Customer Support Supervisor

Responsibilities

• Supervise in-house personnel, managing recruitment, induction, and implementation for client accounts.
• Develop and execute training plans to ensure high service quality and client satisfaction.
• Evaluate the impact of training programs through periodic quality assessments.
• Monitor staff attendance, punctuality, and payroll incidents (absences, disability, overtime) for reporting to HR.
• Manage technological equipment and software requests, maintaining strict control over assets located at both Estafeta and client facilities.
• Support the sales force in the operational planning and implementation of new clients and special projects.

Requirements

• Completed Bachelor's degree (Licenciatura concluida).
• Minimum of 2 years of experience in administrative positions.
• Advanced proficiency in Microsoft Outlook, Excel, and Teams.
• Advanced customer service skills.

Benefits

• Life insurance.
• Grocery vouchers (Vales de despensa) at 10% additional.
• Monthly performance bonuses.
• Statutory premiums above the legal requirement.

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We are driven by a passion for connecting people and businesses, valuing talent, diversity, and inclusion as the pillars of our success.