Customer Support Staff

About the Company

moomoo is a next-generation financial information and online securities trading app provided by Futu Holdings Limited, a NASDAQ-listed company. As part of the FUTU group, which holds a top position in Hong Kong's online securities market, moomoo provides financial information and trading services to over 25 million users across seven countries.

Responsibilities

• Handle various customer inquiries regarding system operations, technical issues, and service consultations via chat, email, and phone
• Analyze inquiry trends to create and update FAQs and operational manuals
• Manage data including response history and inquiry volume
• Propose improvements to enhance service quality and operational efficiency
• Coordinate with overseas development and operations teams, particularly the headquarters in China, which may require communication in Chinese

Requirements

• 3+ years of OA skills (Excel, Word, email, etc.)
• Native-level Japanese
• Experience in customer support or customer service (phone, email, chat)
• Basic understanding of or interest in investment and stocks
• Ability to provide polite and accurate responses and handle multitasking

Preferred Qualifications

• Experience in the financial industry
• Possession of Sales Representative qualifications (Type 1 or Type 2)
• Willingness to obtain Sales Representative qualifications
• Business-level Chinese for internal and external communication