Customer Support Staff

Responsibilities

• Provide customer support for the moomoo online securities platform via chat, email, and phone
• Address inquiries regarding system operations, technical issues, and general service consultations
• Analyze inquiry trends to assist in the development and updating of FAQs and operational manuals
• Manage data including response history and inquiry volume through reporting and data management
• Propose improvements to enhance service quality and operational efficiency
• Coordinate with overseas development and operations teams, including the headquarters in China

Requirements

• 3+ years of experience with OA skills (Excel, Word, email, etc.)
• Native-level fluency in Japanese
• Proven experience in customer support or client-facing roles (phone, email, or chat)
• Basic understanding of or interest in investing and the stock market
• Ability to multitask and provide polite, accurate responses to customers

Preferred Qualifications

• Experience in the financial industry
• Possession of Sales Representative qualifications (Type I or Type II) or a strong willingness to obtain them
• Business-level proficiency in Chinese for internal and external communication

Benefits

• Full social insurance coverage (Health, Pension, Employment, and Workers' Compensation)
• Full reimbursement of commuting expenses
• Language study support programs
• 120+ annual holidays, including weekends, national holidays, and New Year's break
• Paid leave (15+ days in the first year), maternity/paternity leave, and nursing care leave
• Opportunities to work in a multilingual environment with high levels of autonomy

About the Company

moomoo is a next-generation financial information and online securities trading platform provided by Futu Holdings Limited, a NASDAQ-listed company. We provide users in seven countries with access to professional-grade financial data and trading services. As we expand our presence in the Japanese market, we are looking for innovative individuals to help us build the most attractive and cutting-edge online securities platform.