Customer Support Specialist

Responsibilities

• Engage with potential customers through email, chat, phone, and in-person interactions
• Provide expert guidance and personalized recommendations on e-bike and bicycle products
• Assist customers in decision-making to ensure they find the right product for their needs
• Collaborate with logistics and operations teams to ensure smooth order fulfillment
• Share knowledge with the team and contribute to internal training resources
• Gather and report customer feedback to improve products and sales processes

Requirements

• Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
• Excellent written and oral communication skills
• Comfort with technology and digital tools
• Empathetic, enthusiastic, and customer-focused personality
• Ability to work autonomously in a fast-paced environment
• Strong problem-solving skills and adaptability in ambiguous situations

Preferred Qualifications

• Interest in sustainability, mobility, and technology
• Previous experience in customer support

Benefits

• Full-time on-site role in Brooklyn, New York
• Paid training and structured onboarding
• Career growth and professional development opportunities
• Comprehensive medical, dental, and vision plans
• Life, accidental death, and long-term disability insurance
• Paid parental leave

About the Company

Workster is partnering with a rapidly growing e-mobility startup to build an innovative team in Brooklyn. The company is focused on revolutionizing urban mobility through high-quality e-bike technology and exceptional customer service.