Customer Support Specialist

Responsibilities

• Provide customer support in Finnish via phone, email, and chat
• Assist customers with product-related questions, orders, and general inquiries
• Deliver professional and solution-oriented support to ensure high customer satisfaction
• Handle customer complaints and provide appropriate solutions within set deadlines
• Collaborate with colleagues and internal departments to resolve ongoing cases
• Maintain and update internal systems and customer records

Requirements

• Native or fluent Finnish (C1-C2 level)
• Good command of English
• Previous experience in customer service is preferred
• Strong communication and interpersonal skills
• Customer-oriented mindset with problem-solving abilities
• Comfortable working in a fast-paced environment
• Good computer literacy and ability to multitask

Benefits

• Monday to Friday schedule (08:00 - 18:00) with free weekends
• Hybrid working model available after the initial 3-month onboarding period
• Competitive salary package and additional benefits
• Paid training and structured onboarding
• Modern office environment in Lisbon
• Career development and growth opportunities

About the Company

Workster is looking for talented professionals to join a dynamic international team in Lisbon. We provide high-quality support for well-known global brands in a modern and multicultural environment.