Customer Support Specialist

Responsibilities

• Take full ownership of complex customer cases, using critical thinking to identify the best resolutions.
• Handle high-stakes customer conversations with professional and empathetic communication across email, phone, and chat.
• Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations.
• Provide peer-to-peer support and share knowledge to help the wider team grow.
• Identify and share feedback on processes and product health to improve the customer journey.
• Maintain flexibility to cover a variety of shifts to meet business and customer needs.

Requirements

• Minimum of 1 year of experience working in a customer contact center.
• Proven track record of multi-channel support experience (phone, chat, and email).
• Excellent verbal and written English skills (C1 level).
• Strong typing skills with a minimum speed of 45 WPM.
• Legal authorization to work in Estonia.
• Ability to work independently and navigate ambiguity with an ownership mindset.

Benefits

• RSUs in a rapidly growing company.
• Flexible working model.
• Annual self-development budget.
• Paid 6-week sabbatical leave after four years.
• 33 days of annual paid time off, plus 3 "Me" days and 1 volunteer day.

About the Company

Wise is a global technology company on a mission to make moving money across borders instant, convenient, transparent, and much cheaper. We are building a new network for the world's money, ensuring it is available for everyone, everywhere.