Customer Support Specialist

Responsibilities

• Resolve product or service problems by clarifying requirements, determining causes, and explaining solutions to customers.
• Provide sales support by recommending potential products or services based on individual client needs.
• Manage the daily booking process, including processing manual interventions and making amendments to existing bookings.
• Support the account management team with weekly availability checks and general club support duties.
• Build and maintain professional relationships with internal teams and external suppliers through telephone and email.
• Proactively respond to and follow up on sales enquiries.
• Collaborate with the global Customer Success Team on projects and initiatives to support brand growth.

Requirements

• 1+ year of experience in a customer-focused environment within the technology sector.
• Proficiency with CRM platforms such as Salesforce and experience with remote support tools.
• Proven experience in call handling, resolving end-user issues, and coaching users on tech products.
• Strong time management skills and the ability to work with autonomy in a fast-paced environment.
• Exceptional communication skills and a proactive approach to customer service.
• Ability to work effectively within a global, collaborative team.

About the Company

Versant Media is an industry-changing media and entertainment business home to trusted brands like CNBC, Golf Channel, and E!. BRS Golf, a division of Versant Media, is an innovative technology company that powers solutions for golfers and golf courses. Our flagship platform, GolfNow, is the world’s largest online tee time marketplace, serving over 3.5 million golfers worldwide.