Customer Support Specialist

Responsibilities

• Serve as the initial point of contact for the Miami Campus, managing customer check-ins and responding to visitor queries.
• Verify documentation, training rosters, and ensure compliance with TSA and audit requirements.
• Handle urgent schedule and training adjustments for multiple airline customers.
• Lead VIP and regulatory authority visits to the campus.
• Manage secure documentation processes involving fingerprinting and sensitive personal information.
• Coordinate classroom setups, review schedules, and upload student information.
• Identify and implement areas for process improvement.

Requirements

• Bachelor’s degree.
• 3+ years of experience in customer support services and document compliance.
• 3+ years of experience working in a multi-functional team environment.
• Proven experience in data analysis.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint).
• Must be a "U.S. Person" as defined by export control compliance requirements.
• Ability to work 2nd Shift (10:00 AM – 20:00 PM), Wednesday through Saturday.

Preferred Qualifications

• SEVP experience.
• Regulatory or compliance experience.
• Experience working in a fast-paced, deadline-driven environment.
• Experience implementing process improvements using Lean practices.
• Experience in a role requiring strategic planning.
• Strong interpersonal skills and a customer-centric mindset.

Benefits

• Competitive base pay and variable compensation opportunities.
• Comprehensive health insurance.
• Retirement savings plans.
• Life and disability insurance.
• Flexible spending and health savings accounts.
• Paid and unpaid time off programs.

About the Company

The Boeing Company is a global leader in aerospace, with teammates in more than 65 countries contributing to commercial airplanes, space, defense, and sustainability. Boeing Global Services (BGS) Training Solutions provides essential training and support to customers worldwide.