Customer Support Specialist

Responsibilities

• Provide Level 1 technical support to end-users and assist with billing
• Answer user questions regarding setup, product functionality, and administrative tasks via phone and email
• Conduct online demonstrations to explain software functionalities to existing customers
• Identify potential sales opportunities and forward leads to responsible teams
• Perform customer satisfaction calls and participate in service delivery surveys
• Follow up on outstanding service issues to ensure customer success

Requirements

• High School diploma or GED (Associates or Bachelor's degree preferred)
• 1+ years of experience in a high-volume call-center or customer care role
• Advanced knowledge of Windows operating systems
• Intermediate knowledge of MS Office software
• High level of IT and technical knowledge
• Business level fluency in both Spanish and English

Benefits

• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability (100% employer-paid)
• Quarterly teambuilding events and leadership luncheons

About the Company

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling, improving, and automating digital processes to make work work better.