Customer Support Specialist

Responsibilities

• Respond to high volumes of calls and emails from insureds, lenders, and agents
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce
• Manage clerical and administrative tasks related to policy servicing

Requirements

• Experience in a customer-focused role
• Excellent communication skills
• Ability to learn new tools and systems quickly
• Ability to troubleshoot issues independently
• Ability to manage a large workload under pressure

Preferred Qualifications

• 1+ years in a customer service or contact center role

Benefits

• $70,000 per year + bonus (OTE $75,000)
• Stock options
• 3 weeks PTO + 6 federal holidays
• Medical, dental, vision, life, disability, HSA, FSA
• 401(k)
• Free snacks and team lunches

About the Company

Steadily is a fast-growing insurance technology company managing over $2 billion in risk. Recognized by Forbes and Inc. 5000, Steadily provides specialized insurance services for landlords, lenders, and independent agents.