Customer Support Specialist

About the Company

SafetyIQ is passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software.

Responsibilities

• Respond to customer queries with professionalism, empathy, and urgency
• Troubleshoot technical issues and escalate complex problems when necessary
• Maintain detailed records of support interactions using a ticketing system
• Create and manage self-service content such as FAQs and support articles
• Collect and analyze customer feedback to identify patterns and product improvement opportunities
• Collaborate with product and development teams to test software updates and report bugs
• Support customers in configuring integrations and APIs
• Partner with Customer Success Managers to assist in onboarding and driving engagement

Requirements

• Minimum two years in a customer support role within a SaaS or software environment
• Excellent communication skills with the ability to translate technical topics for customers
• Strong problem-solving and critical thinking abilities
• Ability to work in a fast-paced, start-up environment
• Collaborative mindset for cross-functional work

Preferred Qualifications

• Experience using HubSpot and Vitally
• Experience with APIs and integrations
• Proficiency with data analysis tools like Power BI