Customer Support Specialist

About the Company

Rogo is transforming global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We are scaling quickly and defining a new category of enterprise AI.

Responsibilities

• Handle customer queries in day-to-day support queues via chat and email
• Ensure timely resolution of issues and adherence to SLAs
• Assist clients and teammates to diagnose root causes and provide workarounds
• Identify process optimizations and automation to improve operational efficiency
• Collaborate with Customer Support Managers to streamline and scale support
• Work across Product, Engineering, Sales, and Post-Sales to provide support context

Requirements

• 1+ years of experience in customer support or user operations in a B2B SaaS or technology environment
• Exceptional organizational and prioritization skills in ambiguous, high-volume environments
• Excellent verbal and written communication skills with high attention to detail
• Analytical mindset with experience using data to inform operational decisions
• Interest in financial and AI markets