Customer Support Specialist

Responsibilities

• Be the first line of contact for B2B clients across Latin America via chat and e-mail
• Handle Tier 1 support including platform access, password resets, and onboarding guidance
• Maintain low response and resolution times to meet KPIs
• Escalate complex issues to the CSM team with full documentation
• Log recurring issues and customer feedback to improve product and processes
• Contribute to the development of a customer knowledge base

Requirements

• Fluent Spanish (native or C2 level) is mandatory
• Previous experience in customer support, helpdesk, or high-volume customer-facing roles
• Outstanding written communication skills
• Strong sense of urgency and ability to work in a fast-moving startup environment
• Curiosity about software and willingness to learn platform basics

Preferred Qualifications

• English proficiency

Benefits

• Gym membership (Wellhub or TotalPass)
• Daily Uber credit for in-office days
• Regular team events
• MacBook or Windows notebook
• English classes

About the Company

Reonic is on a mission to simplify renewable technology with an AI operating system for renewable installers. Backed by top-tier investors and trusted by over 3,000 business customers, we are scaling fast across Latin America.