Customer Support Specialist

Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and escalation
• Prioritize and close tickets using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales teams
• Identify recurring issues and contribute to process improvements and documentation

Requirements

• Bachelor’s degree
• 5+ years of experience in customer support or service, preferably in technology
• Native or near-native fluency in both English and Japanese (JLPT N2 or above)
• Strong problem-solving skills for hardware and software troubleshooting
• Experience with Zendesk and CRM systems like Salesforce
• Ability to work independently in a fast-paced, evolving environment

About the Company

Rapsodo provides advanced sports technology solutions to athletes, coaches, and users worldwide.