P
Posted 16 hours ago
Customer Support Specialist
PitchBook
Requirements
1+ years customer service experience, Excellent communication skills, Proficiency in Microsoft Office, US work authorization
Skills
Salesforcecustomer serviceMicrosoft Office
About the role
Responsibilities
- Respond to chat, phone, and email contacts from customers
- Achieve contact volume and quality goals measured quarterly
- Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
- Work collaboratively with other support specialists to resolve customer questions and issues
- Document interaction details in Salesforce to inform product improvements
- Partner with global teams to ensure continuous support availability
Requirements
- 1+ years of experience in a customer service role
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office suite (Outlook, Word, Excel)
- Ability to work in a fast-paced environment with high call volume
- Authorized to work in the United States without visa sponsorship
Preferred Qualifications
- Bachelor's degree
- Prior experience with Salesforce or similar CRM
- Interest in financial markets, private equity, or venture capital
Benefits
- Comprehensive health, dental, and vision insurance
- 401k match and employee stock program
- Paid sabbatical program and family leave
- Annual educational and CFA exam stipends
- Monthly transportation stipend
About the Company
PitchBook, a Morningstar company, provides essential data and analytics to the private equity and venture capital markets.
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PitchBook · Seattle
