Customer Support Specialist

Responsibilities

• Respond to customer contacts via chat, phone, and email
• Achieve quarterly contact volume and quality goals
• Communicate effectively to ensure smooth resolution of customer issues
• Collaborate with support specialists to resolve complex questions
• Document all interactions in Salesforce to inform product improvements
• Partner with global teams to ensure continuous support availability

Requirements

• 1+ years of experience in a customer service role
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office suite (Outlook, Word, Excel)
• Ability to work in an office setting 5 days a week in Singapore
• Authorized to work in Singapore without visa sponsorship
• Interest in financial markets, private equity, or venture capital

Preferred Qualifications

• Bachelor's degree
• Prior experience with Salesforce or similar CRM

Benefits

• Private medical and life insurance
• Parental leave and education subsidies
• Retirement contributions via CPF
• Shared ownership employee stock program
• Generous vacation, sick, and volunteer days

About the Company

PitchBook, a Morningstar company, provides essential data and analytics to the global investment community, helping professionals navigate private and public markets.