Customer Support Specialist

Responsibilities

• Resolve product and service issues by investigating customer complaints and determining the best solutions
• Manage high volumes of incoming calls, emails, and chats from travelers
• Follow communication procedures, guidelines, and practices
• Participate in teamwork to achieve relevant results
• Handle inquiries related to console/web queries

Requirements

• Native-level Finnish (speaking and writing)
• Fluent English (B2 level)
• Basic computer literacy and multitasking skills
• Strong communication and interpersonal skills
• EU passport required

Preferred Qualifications

• Previous experience in customer support

Benefits

• Relocation package (flight and hotel) if moving from abroad
• Full health insurance
• Monthly performance bonuses
• Monthly team event (one extra day off per month)
• Discount cards
• Opportunity to work in a multicultural environment with a major travel company (TUI)