Customer Support Specialist

Responsibilities

• Manage customer issues and resolutions daily via calls, chats, or emails for the GCC market
• Deliver exceptional customer experience to users, car dealers, and internal teammates
• Handle high volumes of requests and resolve complaints with confidence and ease
• Achieve individual and team KPIs, including CSAT, SVL, and chatbot performance metrics
• Partner with engineering, data, and product teams to provide customer feedback and drive product improvements
• Participate in developing new processes to increase operational efficiency

Requirements

• Proven work experience in the Customer Service or Customer Experience (CX) industry
• Fluency in English is required
• Ability to work on-site from our office
• Proficiency with computers, Microsoft Office, and Google Suite
• Strong troubleshooting and multi-tasking abilities
• Excellent organizational skills with the ability to structure your day to meet targets

Preferred Qualifications

• Experience working in a fast-paced startup environment
• A passion for helping people and outstanding communication skills
• High attention to detail and a commitment to continuous satisfaction improvement
• A proactive, "can-do" attitude with a focus on solving root causes

About the Company

Invygo is a leading car subscription platform dedicated to providing seamless mobility solutions. We pride ourselves on driving world-class customer experiences through innovation and empathy.