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Posted 7 hours ago
Customer Support Specialist
inDriveCustomer Support Specialist
Requirements
Experience handling phone, email, and chat inquiries, Ability to process returns and complaints, Proficiency in CRM documentation
Skills
CRMCustomer Support
About the role
Responsibilities
- Handle omnichannel inquiries via phone, email, and chat
- Resolve customer issues quickly and efficiently
- Process returns and complaints
- Document every interaction accurately within the CRM system
- Act as a bridge for user feedback by forwarding insights to relevant departments
- Keep customers informed regarding their inquiry status
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inDrive · Islamabad