Posted 10 hours ago
Customer Support Specialist
IDSCustomer Support Specialist
Requirements
Customer support experience, Strong communication skills, Problem-solving skills, CRM proficiency
Skills
CRMcustomer serviceTroubleshooting
About the role
Responsibilities
- Respond to customer inquiries regarding products and services
- Identify, troubleshoot, and resolve customer issues efficiently
- Use CRM software to record and track customer interactions
- Maintain deep understanding of products, offerings, and procedures
- Communicate solutions clearly and concisely to customers
- Handle difficult customer interactions with grace and empathy
- Maintain professionalism in high-pressure situations
Requirements
- Experience in a customer support role
- Strong communication and problem-solving skills
- High level of empathy
- Ability to work effectively under pressure
- Proficiency in using CRM software
- Strong knowledge of company products and services
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IDS · Beirut
