Customer Support Specialist

Responsibilities

• Provide excellent customer service via telephone, chat, and email in a timely, professional manner
• Respond to inquiries accurately and route appropriate referrals as needed
• Perform administrative functions in core systems including password resets, entering rates, and service requests
• Maintain working knowledge of EquipmentShare products, services, and processes
• Collaborate with co-workers and rental markets to facilitate support requests
• Manage time effectively to meet productivity and service standards

Requirements

• High school diploma required; college degree preferred
• At least one year of customer service experience, preferably in a contact center or multi-channel environment
• Bilingual in English and Spanish (preferred)
• Working knowledge of G-Suite (Gmail, Docs, Sheets, Drive)
• Strong organizational skills with attention to detail and accuracy
• Ability to multi-task across various programs while providing superior service
• Excellent verbal and written communication skills

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage
• Generous PTO and paid holidays
• 401(k) with company match
• Gym membership stipend and wellness programs
• 16 hours of paid volunteer time per year
• Career advancement and professional development opportunities

About the Company

EquipmentShare empowers contractors and communities through innovative technology and real-time support. The company’s proprietary T3 platform runs the business and supports employees across all roles. EquipmentShare is transforming the construction industry to make it safer, more secure, and more productive.