Customer Support Specialist

Responsibilities

• Provide exceptional customer service via telephone, chat, and email
• Respond to inquiries accurately and within established service standards
• Establish and maintain professional relationships with internal and external customers
• Manage time effectively to ensure productivity and turnaround times
• Maintain knowledge of products, service offerings, and core systems
• Work collaboratively with co-workers to achieve departmental goals

Requirements

• High school diploma required; college degree desired
• At least one year of customer service experience, preferably in a contact center
• Proficiency in English with strong grammar and communication skills
• Working knowledge of G-Suite (Gmail, Docs, Sheets, Drive)
• Ability to multi-task and maneuver through various applications
• Strong organizational skills and attention to detail
• Ability to handle difficult or upset customers professionally

Benefits

• Competitive salary
• Medical, Dental, and Vision coverage
• 401(k) with company match
• Generous PTO and company paid holidays
• Chef prepared meals daily (breakfast and lunch)
• Onsite gym at Corporate HQ or gym stipend for remote employees
• Company sponsored events and wellness challenges
• 16 hours of paid volunteer time per year
• Professional development opportunities

About the Company

EquipmentShare is a technology-driven company working to change the construction industry through innovation and exceptional service.