Customer Support Specialist

Responsibilities

• Provide high-quality support to French-speaking customers via phone and email
• Manage service requests and schedule maintenance visits
• Coordinate technician activities and field operations
• Log and track all service cases accurately within internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure seamless operations
• Collaborate across shifts to maintain continuous service coverage

Requirements

• Near-native proficiency in French
• Intermediate level of English
• Strong communication and problem-solving skills
• Proficiency in MS Office, specifically Excel and Outlook
• Highly organized and detail-oriented approach to task management
• Ability to work in a dynamic, multinational environment

Preferred Qualifications

• Previous experience in customer support or service coordination
• Experience using Salesforce or similar CRM platforms

About the Company

Epta International BSC is a world leader in commercial refrigeration solutions. We deliver sustainable, cutting-edge products and exceptional service to customers globally, focusing on innovation, teamwork, and a more sustainable future.