Customer Support Specialist

Responsibilities

• Provide outstanding support to customers via Live Chat, Email, and Phone
• Liaise with courier partners and third-party vendors to resolve delivery or technical issues
• Collect and relay customer feedback to enhance service and product offerings
• Build and maintain strong, trust-based customer relationships
• Collaborate with cross-functional teams including Sales, Product, and Operations
• Identify opportunities for continuous improvement in support processes

Requirements

• 1-2 years of prior experience in customer support
• Strong verbal and written communication skills
• Proficiency with Google Workspace and Microsoft Office tools
• Technical troubleshooting experience
• Ability to work onsite in Bangalore (MG Road)
• Ability to work US collaboration hours (10:00 PM–7:00 AM IST)

Preferred Qualifications

• Experience in B2B SaaS companies
• Prior experience in E-commerce logistics support
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Reimbursement for gym and wellness expenses
• Zomato digital meal credits and office pantry snacks
• Freedom to 'Work from Anywhere' for 4 weeks per year
• Generous vacation policy, including duvet days and mental health days

About the Company

Easyship is a leading global shipping software and API platform trusted by over 100,000 eCommerce merchants. As a G2 category leader, we help brands automate fulfillment and simplify cross-border shipping, taxes, and duties through our innovative solutions and extensive network of 550+ courier services worldwide.