Customer Support Specialist

About the Company

Burq aims to turn the complex process of offering delivery into a simple, turnkey solution. Backed by leading Silicon Valley investors, we are redefining the future of logistics while empowering our partners to grow.

Responsibilities

• Respond to customer queries via phone, email, or chat
• Identify customer needs and assist with specific features
• Analyze and report product malfunctions through testing and user impersonation
• Update internal databases with technical issues and customer discussions
• Monitor social media for customer complaints and provide assistance
• Share feature requests and workarounds with the team
• Inform customers about new features and functionalities
• Follow up with customers to ensure technical issues are resolved

Requirements

• Experience as a Customer Support Specialist or similar role
• Experience using ticketing software or remote support tools
• Understanding of CRM systems
• Excellent communication and problem-solving skills
• Ability to multi-task and handle tough cases with patience
• Availability to work during night time

Benefits

• Competitive salary
• Medical coverage
• Educational courses