Customer Support Specialist

Responsibilities

• Resolve product or service problems by clarifying requirements, determining causes, and explaining solutions to customers.
• Provide sales support by recommending products or services based on individual client needs.
• Manage the daily booking process, including processing bookings that require manual intervention.
• Assist the account management team with weekly availability checks and general club support duties.
• Build and maintain professional relationships with internal teams and external suppliers via phone and email.
• Proactively respond to and follow up on sales enquiries.
• Collaborate with the global Customer Success Team on projects and initiatives to support brand growth.

Requirements

• 1+ year of experience in a customer-focused environment within the technology sector.
• Proven experience using CRM platforms such as Salesforce and remote support tools.
• Strong call handling skills, including the ability to troubleshoot and resolve end-user issues.
• Ability to demonstrate a proactive approach with excellent time management and autonomy.
• Experience working effectively in a fast-paced, collaborative team environment.
• Technology-savvy with a desire to continually learn new tools and systems.

Preferred Qualifications

• A strong passion for sports and sports technology.

About the Company

BRS Golf Ltd, a division of VERSANT Media, is an innovative technology company that powers solutions for golfers and golf courses to better connect. Through our course management software and GolfNow—the world’s largest online tee time marketplace—we help partners increase revenue and manage business operations. As part of VERSANT Media, we are part of a leading force in news, sports, and entertainment, connecting people to the brands they love.