Customer Support Specialist

Responsibilities

• Act as the primary point of contact for customers via Zendesk, WhatsApp, and Telegram
• Assist customers with Tier 1 technical queries and diagnose common issues
• Route non-support matters to appropriate internal departments
• Triage and escalate complex technical issues to Engineering or Technician teams
• Maintain detailed records of customer interactions and resolutions in the ticketing system

Requirements

• High School Diploma or GED
• Minimum of 2 years in customer service, help desk, or call center environments
• Experience with mining computers for basic troubleshooting
• Proficiency with support software and ticketing systems (Zendesk preferred)
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills

About the Company

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud, providing comprehensive computing solutions across the value chain, including ASIC chip design, manufacturing, and data center operations.