Customer Support Specialist

About the Company

Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best while we handle the more technical sides of running their practice business.

Responsibilities

• Deliver exceptional support that drives meaningful value for dental practices
• Provide support for questions related to billing and claims sent through Archy and its integration with the dental clearinghouse
• Conduct 1:1 training with practices and their staff to showcase Archy’s capabilities
• Investigate and troubleshoot potential technical problems with Archy software
• Communicate customer feedback and issues to product and engineering teams via the ticketing system
• Identify gaps in training resources for publication
• Actively adopt and integrate AI tools into day-to-day workflows

Requirements

• 5+ years of management experience within a dental practice
• Extensive knowledge of dental insurance and billing
• Software Trainer experience
• Basic technical skills including troubleshooting browser issues and hardware connections
• Ability to work set hours from 9 am to 6 pm Eastern Time
• Strong written and verbal communication skills

Benefits

• Competitive pay and equity
• Health, dental, and vision insurance
• 401(k) plan
• Accrual vacation policy